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Tell us the mode — air, ocean, or road — and enough about the cargo that we can reply without ten emails back. There is no instant rate engine. A person reads this.
The more specific your first message, the fewer round trips before we can quote.
Origin and destination (city, port, or airport as applicable) Cargo description, weight, and dimensions Preferred timing or deadline if air Container type or LCL/FCL if ocean Any dangerous goods, lithium batteries, or temperature requirements Existing Casco tracking ID if this is about a live shipmentWe aim to reply within one business day on enquiries. Urgent air lanes should say so in the message. Tracking questions on an existing ID can often be answered faster if you include the full CASCO reference.
Enter it in the form or go straight to Track . For operational questions on a live shipment, include the full CASCO reference in your message.